A freshly published study from the Royal Commission probing Crown Casino in Perth discloses that personnel held significant worries regarding their psychological health. This revelation coincides with the Commission’s concluding stage, where it will ascertain if Crown is suitable to retain its gaming permit.
The analysis, authored by workplace environment specialist Elizabeth Arzadon, was requested by the Perth Casino Royal Commission to particularly scrutinize a prior assessment conducted by Deloitte on behalf of Crown. Deloitte’s evaluation, encompassing questionnaires, group discussions, and dialogues with approximately 60% of Crown’s national staff, identified a culture that emphasized revenue and patrons over adherence. It also underscored a deficit of confidence in Crown’s upper management.
Although patron security was purportedly a primary emphasis at Crown Perth, an alarming 55% of polled workers questioned their ability to voice apprehensions without encountering consequences. The analysis specifically identified Crown Perth’s observation, high-roller gaming, and legal and regulatory divisions as sectors requiring “urgent consideration and/or action.”
In a blunt evaluation, the study determined: “Diverse evidence implies that personnel don’t feel empowered to speak out and lack faith that their issues will be acknowledged or addressed by leadership.”
This Deloitte-prepared analysis of Crown’s internal environment, compiled by partner Victoria Whitaker, indicates that achieving substantial transformation could be a protracted process, spanning years rather than months. Whitaker, who provided testimony to the Royal Commission recently, underscored the paramount importance of initiating change from the highest levels. In essence, she conveyed that Crown’s executive team and board of directors must demonstrate congruence between their actions and the company’s stated principles.
